Return right
A consumer may request contract cancellation and return within seven days of receiving a product if it has not been used or benefited from, subject to statutory exceptions, product condition, accessories, packaging and proof of purchase.
Main exceptions
- Goods manufactured or prepared to the customer’s specifications, unless defective or non-conforming.
- Goods that cannot be resold for health or safety reasons after opening, where applicable.
- Goods that have been used, installed, cut or altered after delivery, except where defective or non-conforming.
- Services begun with the customer’s approval before the statutory period ends, to the extent permitted by law.
Defective, damaged or incorrect goods
Contact us with the order number and photographs as soon as possible. After verification, the appropriate remedy may include replacement, completion of a shortage, return or refund in accordance with the circumstances and applicable rights.
How to request
Submit the request through your account, email info@zadwood.com, or WhatsApp +966568147484. Do not send the product until return instructions are issued.
Shipping, inspection and refund
For a change-of-mind return, the customer may bear the actual return cost where lawfully permitted and disclosed. ZaD bears the appropriate cost when its defect or error is confirmed. Approved refunds are returned to the original payment method where possible; the payment provider or bank may need additional processing time.
Delivery delay
Unless another period is agreed, if delivery or performance is delayed by more than fifteen days from the contract date or beyond the agreed date, the consumer may cancel and recover amounts paid in accordance with Saudi law, unless the delay results from force majeure.