Do displayed prices include VAT?
The final consumer price at checkout includes applicable VAT. Project and business quotations may display VAT separately where appropriate.
Can I request special quantities or specifications?
Yes. Use the quotation page and provide quantity, specification, site and timing. Custom-made goods follow the quotation conditions and may not be returnable unless defective or non-conforming.
How do I track a quotation or order?
Use the quotation-status page with the reference and email, or sign in to view orders, projects and notifications.
When will my order arrive?
Timing depends on availability, city and delivery method. The estimate appears at checkout or in the quotation, and we will notify you of a material change.
How do I request a return or exchange?
Submit through your account or contact customer service with the order number, reason and photos where applicable. See the Returns, Exchanges & Refunds policy for conditions and exceptions.
Can a business purchase through the platform?
Yes. Business accounts support members, permissions, purchase orders, projects and approved credit facilities after documentation and review.
Is the platform connected to SAP?
The integration layer is ready and will be enabled after SAP delivery and approval of a dedicated integration account. SKU is the primary matching key for products and variants.
How can I contact ZaD?
Email info@zadwood.com or WhatsApp +966568147484. Customer service hours are 9:00 AM–5:00 PM.